The Swisher ESP Safety Shelter has been thoroughly tested at the National Wind Institute at Texas Tech University, where it successfully withstood 9 impacts from 15 lb 2x4s traveling at 100 mph. This level of testing simulates the impact forces of an EF5 tornado with 250 mph winds.
This above-ground ESP (Emergency ā Security ā Preparedness) Safety Shelter meets or exceeds the safety standards set by NSSA, FEMA 320, and ICC-500. It provides ultimate protection for you and your loved ones against both severe weather and man-made threats.
ā ļø Note: The shelter is not waterproof.
Each ESP Safety Shelter is verified to meet the National Storm Shelter Association (NSSA) standards, and will meet or exceed FEMA P320/P361 and ICC-500 codes when installed according to the provided guidelines. An installation checklist is included for easy assembly.
Designed by Registered Structural Engineers and rigorously reviewed by third-party experts, Made in the USA, these shelters are built to endure extreme tornado conditions. They also offer a secure āsafe zoneā against home invasions, allowing critical time for emergency responders to arrive.
FEMA P-320 Statement: āHaving a safe room built for your home or small business can help provide ānear-absolute protectionā for you and your family or employees from injury or death caused by extreme winds.ā
FEMA P-361 Near-Absolute Protection Definition: Safe rooms built according to FEMAās guidelines provide a high probability of protection from injury or death in the face of tornadoes and hurricanes.
All items must be returned within 30 days from the date they were received.
All items must be in original packaging and not altered or damaged in any way.
There will be a 25% restocking fee for all items returned.
Before returning an item, the customer must call SAI Customer Service at 1-800-222-8183 for an RMA number.
The RMA number must be visible on the outside of the return packaging.
All return freight is the responsibility of the customer.
All credit refunds will appear on the credit card statement once the items are returned and processed. Ā Please allow 5-7 business days for the credit to be complete.
SAI reserves all rights in making the final decision if an item should and will be returned, or if the return is not deemed necessary. Ā If there are any questions regarding the return policy, please contact an SAI representative and they will be happy to assist you.
Orders can be placed at any time. Our handling times are 1-2 business days (Monday to Friday) with a cut-off time of 2pm EST Monday to Friday, anyĀ order after this time will be handled the next business day.Ā Your order will take 4 to 7 business days for transit, which will be doneĀ through Free Economy Shipping. We ship exclusively within the U.S. We do not support international deliveries.
The majority of our orders are delivered via third-party large freight carriers. If any part of your order uses this method, we'll reach out to arrange a curbside delivery slot. Ensure your phone number is accurate during checkout.
Once you order, you'll get a confirmation email. This indicates we've received the order and your payment method is authorized. We spring into action as soon as your order comes in!
Price Match Guarantee
We work very hard to ensure that we offer the absolute best prices online. Ā If you find another online store that offers a lower price than us, let us know and weĀ match the price. We want you to feel confident that you are getting the absolute best price for the product you are ordering.Ā
Our 100% Price Match Guarantee has the following restrictions:
Promotions such as rebates and buy one, get one free offers are notĀ eligible
The website can not be a discounter or auction website (ie; eBay, etc..)
The competitor must be an Authorized Retailer of theĀ item you have purchased
The Price Match Guarantee includes will be calculated based onĀ item price, sales tax, shipping charges
Price Matches Do Not Apply For Exchange Orders, or replacements
Please Note: Some Exclusions May Apply
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Refund Policy
At The Imperial Luxe, our priority is your satisfaction. This return and refund policy ensures transparency and ease of use, allowing you to shop with confidence.
Return Eligibility and Time Frame
Return Period: You have 30 days from the date of delivery to initiate a return.
Initiation Based on Delivery Date: Returns must be initiated based on the delivery date, not the purchase date.
Eligibility Criteria: To qualify for a return, the item must be:
In the same condition as received, new, unopened or unused.
Retaining original packaging.
Free of custom modifications, unless the item is defective or damaged upon arrival.
Only products in NEW condition are eligible for return. We reserve the right to reject returns that show signs of use.
Please check the specific return guidelines on the product page for details applicable to your selected item.
Order Cancellations
Cancellation Policy: You may cancel your order at any time before it is shipped without any additional charges.
To initiate the cancellation, contact us as soon as possible at support@theimperialluxe.com or 855-799-1672.
Refund Process and Time Frames
Processing Time: Once we receive and verify your returned item, refunds will be processed within 3 business days.
Refund Method: Refunds will be issued to your original payment method.
Refund Timeframe: It may take up to 5 business days for the refund to appear on your statement, depending on your bank or credit card company.
Customer-Paid Shipping: You are responsible for return shipping costs for reasons such as changes of mind, fit issues, or finding a better price.
The Imperial Luxe-Paid Shipping: We cover return shipping costs in cases of:
Defective or malfunctioning items.
Discrepancies between the product and its description or image.
Incorrect items shipped or missing components.
Damage upon arrival.
Please note: We do not offer return labels. You will be responsible for arranging and covering the costs of return shipping. Be sure to use a reliable shipping method with tracking to ensure your return is received.
Specific Return Scenarios
Damaged on Arrival: Report any damage within 24 hours, with photos. This ensures a quick resolution.
Faulty Manufacturing/Broken After Use: If your item has a defect, contact us immediately with photos or videos.
Wrong Product Received: Notify us within 24 hours. Weāll cover the return shipping and send the correct item.
Change of Mind: You can return the item within 30 days of delivery, but you'll be responsible for return shipping costs and a 20% restocking fee.
Exchanges
To exchange an item, return the original product first, then place a new order for the desired item. This ensures accurate inventory and quick replacement.
Restocking Fee
A 20% restocking fee applies to all returns, except for defective or incorrectly shipped items.
Inspection Upon Delivery
We encourage you to inspect your package upon delivery. Report any damage within 24 hours with photos, so we can take prompt action.
Customer Responsibility and Communication
By purchasing from The Imperial Luxe, you agree to the following:
It is your responsibility to inspect the package upon delivery and report damage within 24 hours.
Return shipping costs are your responsibility for cases of buyerās remorse.
Products must be returned in unopened and unused condition.
If your order has already shipped, return shipping fees and a 20% restocking fee will apply.
Exception Returns and Refund Policy for Liberator Rocket Heaters
All sales are final. Returns and refunds for Liberator Rocket Heaters are generally not accepted, except in cases of valid warranty claims. The customer is responsible for all return shipping costs if a return is approved.
BOGO Promotions
For BOGO promotions, both items must be returned for a full refund. If only one item is returned, a replacement will be offered. If your order has already shipped, you will be responsible for return shipping charges and a possible restocking fee.
