FAQ's

How long will it take for my order to ship? When will I receive it?

Depending on the brand, orders will take 1-2 business days to ship. On rare occasions order shipment may take longer due to unforeseen delays. On average, your product will be delivered in 4-7 business days. Usually if the time is longer than that, it will be stated so on the product page. 

We pride ourselves on offering fast processing and shipping times, along with the most responsive customer service.

Which payment methods do you accept?

• Credit/Debit Cards (Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay)

 What is your return policy?

We offer a 30 Day Money Back Guarantee On All Items. Check out our 30-Day Return Policy.

What is your cancellation policy?

You can cancel any order for a 100% refund (less 3% for card processing fees) before it has shipped out. Please notify us immediately at support@theimperialluxe.com if you would like to cancel your order. Once the order has shipped, we cannot cancel your order however you can return the item(s) subject to our 30-Day Return Policy.

What if my product is damaged?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, even damage to the box, you should make note of it when signing for delivery. If you’re unable to open the package during delivery but suspect damage, write “suspect damage” on the delivery receipt.

If your item(s) do arrive damaged, please send photos to support@theimperialluxe.com and we will process a replacement or compensation.

How do I place an order?

To place an order online, simply click “Add To Cart” on your preferred product and proceed to checkout. Enter your shipping and billing information and complete checkout. 

To place orders by phone, call us at +1 855-799-1672. You will receive an immediate order confirmation once your order has been placed and we will start to process the same right away.

How do I know when my order will ship?

Once you place your order successfully, you will receive an email confirming the same. We will immediately process your order and you will receive an email confirming your order has shipped with a tracking number once it leaves the warehouse. 

If an item goes out of stock, you will be notified via email or phone within one business day. We take great measure to ensure all products listed on our website are in stock, but often times items can quickly sell out due to high demand.

Will you send an order confirmation via e-mail?

An order confirmation message will be sent to the e-mail address you provide us, The Imperial Luxe for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.

 

Can I change my order?

Yes, you can change your order at no cost before it is shipped out by phone or by simply emailing us at support@theimperialluxe.com and requesting the change. Any price difference will be credited to your card or we will send you a custom invoice to pay the difference. Orders can only be changed before shipping. 

You can get immediate assistance regarding the status of your order by emailing  support@theimperialluxe.com or calling +1 855-799-1672