Cancellation Policy

Cancellations

You can cancel your order at any time before it ships or is processed and receive a full refund, excluding any pre-existing site processing fees, which are approximately 3%. (exceptions apply, such as custom orders; see below).

If you have any questions, please send an email to support@theimperialluxe.com or call us at (855) 799-1672.

Cancellations (Before Order Ships):

If you need to cancel an order, please contact us as soon as possible so we can facilitate a refund before your order is processed and leaves the warehouse. Reach our agents during business hours at (855) 799-1672, via the chat in the bottom right, or email support@theimperialluxe.com at any time.

Cancellations of Custom Orders:

Custom or made-to-order products cannot be cancelled or refunded, as these products are specifically produced for your order.

These units are tailored to your specifications or created upon your order. Once your order is placed, the production of your unit begins. Your warranty ensures a fully functional and operational product. If it's unclear whether your order is custom or made to order, please message or call us.

All sales are final for custom-made and made-to-order products.