Description
Dive Features
- Free Shipping
- 2 years Warranty
- Providing 4.4 PSI – 1.3 ATA
- This chamber measures 33" in diameter
- This is an incredible value measuring 90" long
- Comes with redundant compressors (2) for added safety. Works on a standard 120V 15 AMP outlet.
- One auxiliary valve
- Two viewing windows
- Four round foam bolsters connected in a cradle
- Easy-to-clean foam mat included
- An external frame is included with the purchase
- Includes a double vent system for safely achieving a maximum of 4.4 PSI
- Carrying case
- Double-sided full-length zippers for easy entry and exit (can be operated from the inside or the outside of the chamber)
- The same high-efficiency electric compressors with patented sound suppression as The Shallow Dive and The Grand Dive, plus in-line air filtration
Warranty
Summit to Sea warrants our products and accessories against defects for two years from the delivery date. The warranty covers parts and labor to repair the Summit to Sea system. Summit to Sea, at our option and sole discretion, will repair or replace the warranty item. The warranty does not cover damage as a result of misuse or unauthorized modification. Shipping to and from Summit to Sea is the customer's responsibility.
Summit to Sea has always and will continue to cover all components on our chambers — including zipper, windows, seams, valves, and hoses in other words, if it came from Summit to Sea we will stand behind our product.
Extended warranties are available for purchase anytime within the two-year warranty period. The extended warranties also cover all components on the chamber — including zipper, windows, seams, valves, hoses, etc.
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PRESCRIPTION OR DOCTOR'S NOTE
To purchase a Summit To Sea Hyperbaric Oxygen Chamber, a prescription or doctor's note is required. You can send document to support@theimperialluxe.com. Submit your doctor's note within 2 weeks of your purchase. If you have any questions contact The Imperial Luxe team for assistance.
When will my order arrive?
Orders can be placed at any time. Our handling times are 1-2 business days (Monday to Friday) with a cut-off time of 2pm EST Monday to Friday, any order after this time will be handled the next business day. Your order will take 4 to 7 business days for transit, which will be done through Free Economy Shipping. We ship exclusively within the U.S. We do not support international deliveries.
The majority of our orders are delivered via third-party large freight carriers. If any part of your order uses this method, we'll reach out to arrange a curbside delivery slot. Ensure your phone number is accurate during checkout.
Once you order, you'll get a confirmation email. This indicates we've received the order and your payment method is authorized. We spring into action as soon as your order comes in!
Price Match Guarantee
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us, let us know and we match the price. We want you to feel confident that you are getting the absolute best price for the product you are ordering.
Our 100% Price Match Guarantee has the following restrictions:
- Promotions such as rebates and buy one, get one free offers are not eligible
- The website can not be a discounter or auction website (ie; eBay, etc..)
- The competitor must be an Authorized Retailer of the item you have purchased
- The Price Match Guarantee includes will be calculated based on item price, sales tax, shipping charges
- Price Matches Do Not Apply For Exchange Orders, or replacements
Please Note: Some Exclusions May Apply
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Refund Policy
Effective Date: 1 March 2024
At The Imperial Luxe, we aim to ensure you are completely satisfied with your purchases. We do understand however, that sometimes an item may not be what you expected, so if you are not entirely pleased with your purchase, we're here to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, new, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, kindly contact us at support@theimperialluxe.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package via mail. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any returns question at support@theimperialluxe.com.
We have a 30-day return policy. Therefore, customers have 30 days from the date of delivery to request return authorization.
Returns shipping charges:
The Imperial Luxe's default is that we (the seller) are responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page.
Most products have guarantee warranty policies, ensuring you receive a fully functional, operating product without extra expenses. Please refer to individual product pages for details where applicable.
The cost of return shipping will be covered by us once your return is accepted. We will send you a return shipping label along with instructions on how and where to send your package via mail. Items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@theimperialluxe.com.
B.O.G.O Promotions:
In the event of a B.O.G.O promotion, both items must be returned for a full refund. If one of the two items is returned, you will receive a replacement for that item or a store credit for its standalone value. If your order has shipped, we (the seller) will be responsible for actual return shipping charges.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact support@theimperialluxe.com.
Refund
Once we receive your returned item, we will notify you via email and we will issue a refund to the original payment method used for purchase. Please note that your refund may take up to 10 business days to be processed and reflected in your account, depending on your payment method and bank.
Cancellations:
You can cancel your order at any time before it ships or is processed and receive a full refund, excluding any pre-existing site processing fees, which are approximately 3%. (exceptions apply, such as custom orders; see below).
If you have any questions, please send an email to support@theimperialluxe.com or call us at (855) 799-1672.
Cancellations (Before Order Ships):
If you need to cancel an order, please contact us as soon as possible so we can facilitate a refund before your order is processed and leaves the warehouse. Reach our agents during business hours at (855) 799-1672, via the chat in the bottom right, or email support@theimperialluxe.com at any time.
Cancellations of Custom Orders:
Custom or made-to-order products cannot be cancelled or refunded, as these products are specifically produced for your order.
These units are tailored to your specifications or created upon your order. Once your order is placed, the production of your unit begins. Your warranty ensures a fully functional and operational product. If it's unclear whether your order is custom or made to order, please message or call us.
All sales are final for custom-made and made-to-order products.
Refunds and Returns:
As the seller, we are responsible for any shipping costs associated with returns and exchanges.
Not all orders are eligible for return once they have shipped. We source our products directly from the manufacturer. If the manufacturer does not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please contact us for specific information on your brand and/or product.
Please Read the Following:
When making a purchase from The Imperial Luxe, you acknowledge the terms of the Exchange Agreement:
You will Inspect the package upon delivery, notate and take pictures of any damage, and provide it to The Imperial Luxe within 24 hours of delivery.
We (The seller) are responsible for the cost of return shipping and the cost of new product shipping in the case of a refund or exchange.
You will return products unopened and unused.
Understand that if an order has left the warehouse, a full refund may not be possible.
Acknowledge that shipping date estimates are subject to change due to factors beyond the control of The Imperial Luxe.
Agree not to cancel an order or file a chargeback for order delays or inaccurate estimated times due to factors outside the control of The Imperial Luxe.
Damages:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you notice any damage, make note of it when signing for delivery. If items arrive damaged, send photos of damage, box, and SKU, along with a brief description of the damage to support@theimperialluxe.com. We will process an insurance claim on your behalf. Freight damage claims must include photos and videos within 24 hours of arrival.
Warranty:
Warranties vary by manufacturer; see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival and not reported within 30 days, it is not a warranty claim.
Chargebacks:
Our team is here to assist you and resolve any issues. We have crafted our policies to be as fair as possible, believing them to be top-tier in the industry. We are on your team, providing immediate responsiveness and doing our best to help you and provide the best resolution.
Any customer filing a fraudulent chargeback will be held criminally liable for theft. If you have not received a product or have an issue with a received product, contact us, and we will help you resolve your issue. Please refrain from filing chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact for any questions regarding our returns policy:
Phone: +1-855-799-1672
Email: support@theimperialluxe.com
Address: The Imperial Luxe, Mahmood Sons Ecommerce LLC, 5830 E 2nd St, Ste 7000 #11699, Casper, Wyoming, 82609 United States
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Changes to This Policy
We reserve the right to update or change our Return and Refund Policy at any time. Any changes will be posted on this page.
All customers agree that they have read, understand, and agree to the policy as outlined above.
Legal Rights
This policy does not affect any applicable legal rights.
Have Questions?
Contact our customer support department.