Description
When will my order arrive?
Price Match Guarantee
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Welcome to The Imperial Luxe
Warranty
Summit to Sea warrants our products and accessories against defect for two years from delivery date. The warranty covers parts and labor to repair the Summit to Sea system. Summit to Sea, at our option and sole discretion, will repair or replace the warranty item. The warranty does not cover damage as a result of misuse or unauthorized modification. Shipping to and from Summit to Sea is the customer's responsibility.
Summit to Sea has always and will continue to cover all components on our chambers — including zipper, windows, seams, valves, hoses... in other words, if it came from Summit to Sea we will stand behind our product.
Extended warranties are available for purchase anytime within the two-year warranty period. The extended warranties also cover all components on the chamber — including zipper, windows, seams, valves, hoses, etc.
PRESCRIPTION OR DOCTOR'S NOTE
To purchase a Summit To Sea Hyperbaric Oxygen Chamber, a prescription or doctor's note is required. You can either upload the document above or send it to support@theimperialluxe.com. Submit your doctor's note within 2 weeks of your purchase. If you have any questions please contact The Imperial Luxe team for assistance.
Orders can be placed at any time. Our handling times are 1-2 business days (Monday to Friday) with a cut-off time of 2pm EST Monday to Friday, any order after this time will be handled the next business day. Your order will take 4 to 7 business days for transit, which will be done through Free Economy Shipping. We ship exclusively within the U.S. We do not support international deliveries.
The majority of our orders are delivered via third-party large freight carriers. If any part of your order uses this method, we'll reach out to arrange a curbside delivery slot. Ensure your phone number is accurate during checkout.
Once you order, you'll get a confirmation email. This indicates we've received the order and your payment method is authorized. We spring into action as soon as your order comes in!
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us, let us know and we match the price. We want you to feel confident that you are getting the absolute best price for the product you are ordering.
Our 100% Price Match Guarantee has the following restrictions:
Please Note: Some Exclusions May Apply
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
At The Imperial Luxe, our priority is your satisfaction. This return and refund policy ensures transparency and ease of use, allowing you to shop with confidence.
Only products in NEW condition are eligible for return. We reserve the right to reject returns that show signs of use.
Please check the specific return guidelines on the product page for details applicable to your selected item.
To initiate a return, please email support@theimperialluxe.com with:
Please note: We do not offer return labels. You will be responsible for arranging and covering the costs of return shipping. Be sure to use a reliable shipping method with tracking to ensure your return is received.
To exchange an item, return the original product first, then place a new order for the desired item. This ensures accurate inventory and quick replacement.
A 20% restocking fee applies to all returns, except for defective or incorrectly shipped items.
We encourage you to inspect your package upon delivery. Report any damage within 24 hours with photos, so we can take prompt action.
By purchasing from The Imperial Luxe, you agree to the following:
For BOGO promotions, both items must be returned for a full refund. If only one item is returned, a replacement will be offered. If your order has already shipped, you will be responsible for return shipping charges and a possible restocking fee.
Contact Information
Thank you for choosing The Imperial Luxe! We are committed to ensuring your satisfaction.
Free Shipping On all Orders. All Over USA
30-day return policy
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