The Bio Flame 24-Inch Smart Firebox DS See-Through Ethanol Fireplace
Description
Get That Modern Fireplace Aesthetic With Less Hassle
Setting up a luxurious, modern fireplace often involves costly renovations, intricate planning, and disruptive installation. Even after all that effort, the final result can sometimes fall short of expectations.
The Bio Flame 24" Double-Sided Ethanol Firebox eliminates these challenges. It offers a stylish, easy-to-install firebox that fits seamlessly into any indoor or outdoor wall without needing gas lines or chimneys.
This ethanol fireplace is loaded with smart features. Adjust heat with six settings via TheBioFlame App or remote control. It also includes a child lock, sleep timer, and emergency extinguishing feature, making it one of the safest ethanol fireplaces on the market.
Made with commercial-grade stainless steel and tempered glass on both sides, this fireplace is built for safety, durability, and elegance—whether installed in homes, hotels, or restaurants. Upgrade your ambiance today with free shipping!
What’s Included
- Ethanol Firebox – 1 pc
- Burner – 1 pc
- Lighting Rod – 1 pc
- Lighter – 1 pc
- Remote Control – 1 pc
- Funnel – 1 pc
- User’s Manual – 1 pc
Note: This item may take up to 8 weeks to ship. For availability, email support@theimperialluxe.com.
Features
- Double-Sided Design: Creates a luxurious ambiance and works as a stylish room divider
- Available in Stainless Steel or Black Finish (Black available at an additional cost)
- 6 Adjustable Heat Settings via remote or app
- Automatic Fuel Refill System with Safety Sensors
- Vent-Free Installation: No chimneys or gas lines required
- Quick Setup: Install in 30 minutes with no need for complex connections
- 304 Stainless Steel Construction: Corrosion-resistant, ideal for outdoor use
- Tempered Glass on Both Sides for added safety
- Voice Control: Compatible with Google Home and Amazon Alexa
- Advanced Safety Features: Includes child lock, sleep timer, CO² sensors, and automatic emergency shutdown
- Eco-Friendly Bio-Ethanol Fuel: Burns clean without soot or harmful fumes
- Electrical Connection Required
- 2.5 L Fuel Capacity: Provides 2.8 hours of burn time
- 17,000 BTU Heating Power
- Effective for Areas up to 742 sq. ft.
- Dimensions: 36" H x 24" W x 11" D
- CE Approved & Certified
- 5-Year Manufacturer’s Warranty
Recommended Fuel
Bio-ethanol fuel is made from renewable resources and refined to eliminate smoke, soot, and odors. It produces beautiful 12" flames, turning your fireplace into a stunning visual feature.
Warranty:
- The Bio Flame fireplaces are guaranteed 5-year parts and labor. The warranty begins on the date of purchase. Items that are deemed (un-fixable) will be replaced with the same or similar model.
- Warranty will be applied on presentation of a dated receipt and is strictly limited to factory service repair of the piece or pieces that are found to be defective.
- Installation costs will not be reimbursed in any case as damages for any reason whatsoever.
- The manufacturer will not be held responsible for any incidental or consequential defects, on goods or individuals.
- The warranty will not be applied if devices have been subjected to abnormal use or if used under other conditions of use than the ones they were intended for.
- The warranty will not apply in the case of deterioration or accident due to negligence, damages caused by failing to maintain and service the device, or resulting from an alteration of material.
When will my order arrive?
Orders can be placed at any time. Our handling times are 1-2 business days (Monday to Friday) with a cut-off time of 2pm EST Monday to Friday, any order after this time will be handled the next business day. Your order will take 4 to 7 business days for transit, which will be done through Free Economy Shipping. We ship exclusively within the U.S. We do not support international deliveries.
The majority of our orders are delivered via third-party large freight carriers. If any part of your order uses this method, we'll reach out to arrange a curbside delivery slot. Ensure your phone number is accurate during checkout.
Once you order, you'll get a confirmation email. This indicates we've received the order and your payment method is authorized. We spring into action as soon as your order comes in!
Price Match Guarantee
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us, let us know and we match the price. We want you to feel confident that you are getting the absolute best price for the product you are ordering.
Our 100% Price Match Guarantee has the following restrictions:
- Promotions such as rebates and buy one, get one free offers are not eligible
- The website can not be a discounter or auction website (ie; eBay, etc..)
- The competitor must be an Authorized Retailer of the item you have purchased
- The Price Match Guarantee includes will be calculated based on item price, sales tax, shipping charges
- Price Matches Do Not Apply For Exchange Orders, or replacements
Please Note: Some Exclusions May Apply
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Refund Policy
At The Imperial Luxe, our priority is your satisfaction. This return and refund policy ensures transparency and ease of use, allowing you to shop with confidence.
Return Eligibility and Time Frame
- Return Period: You have 30 days from the date of delivery to initiate a return.
- Initiation Based on Delivery Date: Returns must be initiated based on the delivery date, not the purchase date.
- Eligibility Criteria: To qualify for a return, the item must be:
- In the same condition as received, new, unopened or unused.
- Retaining original packaging.
- Free of custom modifications, unless the item is defective or damaged upon arrival.
Only products in NEW condition are eligible for return. We reserve the right to reject returns that show signs of use.
Please check the specific return guidelines on the product page for details applicable to your selected item.
Order Cancellations
- Cancellation Policy: You may cancel your order at any time before it is shipped without any additional charges.
- To initiate the cancellation, contact us as soon as possible at support@theimperialluxe.com or 855-799-1672.
Refund Process and Time Frames
- Processing Time: Once we receive and verify your returned item, refunds will be processed within 3 business days.
- Refund Method: Refunds will be issued to your original payment method.
- Refund Timeframe: It may take up to 5 business days for the refund to appear on your statement, depending on your bank or credit card company.
Initiating a Return
To initiate a return, please email support@theimperialluxe.com with:
- Your order number.
- The item(s) you wish to return.
- The reason for the return.
Customer Responsibility for Return Shipping
- Customer-Paid Shipping: You are responsible for return shipping costs for reasons such as changes of mind, fit issues, or finding a better price.
- The Imperial Luxe-Paid Shipping: We cover return shipping costs in cases of:
- Defective or malfunctioning items.
- Discrepancies between the product and its description or image.
- Incorrect items shipped or missing components.
- Damage upon arrival.
Please note: We do not offer return labels. You will be responsible for arranging and covering the costs of return shipping. Be sure to use a reliable shipping method with tracking to ensure your return is received.
Specific Return Scenarios
- Damaged on Arrival: Report any damage within 24 hours, with photos. This ensures a quick resolution.
- Faulty Manufacturing/Broken After Use: If your item has a defect, contact us immediately with photos or videos.
- Wrong Product Received: Notify us within 24 hours. We’ll cover the return shipping and send the correct item.
- Change of Mind: You can return the item within 30 days of delivery, but you'll be responsible for return shipping costs and a 20% restocking fee.
Exchanges
To exchange an item, return the original product first, then place a new order for the desired item. This ensures accurate inventory and quick replacement.
Restocking Fee
A 20% restocking fee applies to all returns, except for defective or incorrectly shipped items.
Inspection Upon Delivery
We encourage you to inspect your package upon delivery. Report any damage within 24 hours with photos, so we can take prompt action.
Customer Responsibility and Communication
By purchasing from The Imperial Luxe, you agree to the following:
- It is your responsibility to inspect the package upon delivery and report damage within 24 hours.
- Return shipping costs are your responsibility for cases of buyer’s remorse.
- Products must be returned in unopened and unused condition.
- If your order has already shipped, return shipping fees and a 20% restocking fee will apply.
BOGO Promotions
For BOGO promotions, both items must be returned for a full refund. If only one item is returned, a replacement will be offered. If your order has already shipped, you will be responsible for return shipping charges and a possible restocking fee.
Contact Information
- Phone: 855-799-1672
- Email: support@theimperialluxe.com
- Business Hours: Monday to Friday, 9 AM to 5 PM EST
- Address: 5830 E 2nd St, Ste 7000 #11699, Casper WY 82609, United States
Thank you for choosing The Imperial Luxe! We are committed to ensuring your satisfaction.